Fueling a leading propane distributor’s residential delivery with innovative applications

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Fueling a leading propane distributor’s residential delivery with innovative applications

Industry: Consumer & Retail, Utilities

The utilities industry has begun to embrace digital transformation to meet growing demands for more efficient ways to access their services. Today’s consumer expects user-friendly and convenient experiences from the get-go. Without it, businesses risk stagnating and losing potential customers.

When one of the United States’ leading propane distributors sought to evolve their services and expand their reach beyond the commercial sector, they turned to Pointwest to develop an innovative solution that could help them achieve this. Our deep industry knowledge and expertise position us as the ideal partner to help our client address these challenges.

Understanding the Challenge

While the enterprise might have already established itself in the commercial propane sector, our client wanted to further expand their customer base into the residential market.

To accomplish this, the company had to streamline its delivery operations to the distinct logistical challenges of residential propane deliveries. Our client was also looking to modernize their customer experience through convenient and user-friendly platforms that could help them reach new customers who were unfamiliar with the brand.

Our Solution

Leveraging our experience in application and platform development, and combining our expertise with our solution and industry partners, we created a robust suite of interconnected applications designed to streamline our client’s residential propane tank delivery process.

Consumer Application and Web Platform
This was able to empower customers with a seamless purchasing experience either on web or mobile, allowing them to conveniently place orders for residential propane tanks online.
Driver Management Application
This was able to optimize the entire delivery process for our client. The app was able to simplify driver registration and onboarding, ensuring efficient tank delivery to every customer.
Centralized Admin Platform
This provides our client with real-time order monitoring and tracking capabilities, allowing them to oversee their entire delivery ecosystem. This platform seamlessly integrates all these apps to act as the central hub for our client’s operations.

Success Delivered

Our application and platform development project significantly accelerated the success of our client’s digital transformation efforts. Our client achieved an impressive rise in its consumer base, expanding from 869 customers in its initial year to a staggering 47,313 customers by 2023. This translates to a remarkable 5,344% increase. Over the same period, order volume also experienced explosive growth. It surged from 903 orders to a whopping 231,937 orders, a staggering increase of 25,585%.

At Pointwest, we are passionate about helping enterprises achieve their goals through innovative digital services. This project is a prime example of the effectiveness of our solutions and how our application development expertise can drive significant growth for our clients.

With our proven track record of solving complex problems and delivering exceptional results, we can equip you with tech-driven tools to turn your vision into reality. Partner with us today and find out how we can unlock your enterprise’s path to success at the speed of digital.